Fidelity National Financial report finds borrowers ready to switch lenders for digital closings
Bitget2026/09/23 12:04- Fidelity National Financial released the 2026 ServiceLink Loan Officer Report, flagging a gap between borrower expectations and lender perceptions.
- Borrowers signaled demand for faster, more digital mortgages; 82% would favor a lender offering virtual closing.
- Digital convenience emerged as a retention lever; 87% would switch lenders for self-scheduling appraisals or closings via smartphone or tablet.
- Loan officers cited weak borrower interest as a constraint on digital closings; 45% pointed to low comfort with the process.
- Fee understanding diverged; 53% of borrowers claimed full grasp of application fees versus 39% of loan officers.
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